Seller Support

Welcome to the Seller Support page of Ebakx. We are committed to providing you with the assistance and resources you need for a successful selling experience. Whether you have questions about your account, need technical support, or require general guidance, our support team is here to help.

Contact Information

Email Support

For general inquiries and assistance, you can reach our support team via email at support@ebakx.com. Please allow up to 24 hours for a response.

Phone Support

If you prefer to speak with a support representative directly, you can contact us by phone. Our phone support hours are Monday through Friday, 9 AM to 6 PM EST.

Live Chat

Our live chat support is available during business hours. Click on the chat icon in the lower right corner of your seller dashboard to connect with a support representative in real-time.

Frequently Asked Questions (FAQs)

Before reaching out to our support team, check our Seller Information Center for answers to common questions. We regularly update this resource to provide you with the latest information.

Help Center

Explore our Help Center for in-depth guides, tutorials, and articles covering various aspects of selling on Ebakx. It's a valuable resource to enhance your understanding of our platform and resolve common issues.

Seller Community Forum

Connect with fellow sellers, share experiences, and seek advice in our Seller Community Forum. The forum is a collaborative space where you can learn from others and contribute to discussions about e-commerce best practices.

Report a Problem

If you encounter technical issues or problems related to your seller account, please use our Problem Report Form to provide detailed information. Our technical support team will investigate and address the issue as quickly as possible.

Tips for Efficient Support

To ensure a quick and effective resolution to your inquiry, please consider the following tips when contacting our support team:

1. Provide Details: Clearly state your issue and provide any relevant details, such as order numbers, product listings, or error messages.
2. Screenshots: If applicable, attach screenshots that illustrate the problem. This can help our team understand the issue more quickly.
3. Be Concise: While it's important to provide details, try to be concise in your communication to streamline the support process.
4. Check Documentation: Review our Help Center and FAQs for self-help resources before contacting support.
5. Include Account Information: When reaching out, include your seller account information for faster assistance.

Contact Us