Frequently Asked Questions (FAQ)
Find answers to common questions about orders, payments, shipping, returns, and support.
ORDERS AND PAYMENTS
How do I place an order?
Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment details and confirm your order. You will receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe.
Can I cancel or change my order?
Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. Contact us immediately at support@ebakx.com to request a cancellation.
SHIPPING AND DELIVERY
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
Shipping cost is $5.00 on all orders within the United States.
How long does delivery take?
Orders are processed within 4 hours of payment confirmation. Estimated delivery time is 3 business days within the United States.
What is the order cut-off time?
Orders must be placed before 5:00 PM EST on business days to be processed the same day. Orders placed after 5:00 PM EST will be processed the following business day.
What carriers do you use?
We ship via USPS, UPS, FedEx, and DHL.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real time.
RETURNS AND REFUNDS
What is your return policy?
You may return eligible items within 7 days of delivery. Items must be unused and in their original condition with all packaging and tags intact.
How do I initiate a return?
Contact us at support@ebakx.com with your order number and reason for return. We will provide return instructions.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are processed within 3 to 4 business days to your original payment method.
What if I receive a damaged or incorrect item?
Contact us within 48 hours of delivery at support@ebakx.com with photos and your order details. We will resolve the issue by offering a replacement or full refund.
SUPPORT
How can I contact Ebakx? We aim to respond to all inquiries promptly.